Hodnocení roku 2011 podle Most Contagious (zde část "Retail")
Retail More streamlined, more social
Those in Europe and America may still be teetering on the brink of recession, but, if anything, the world of retail seems to have been galvanized by the relentlessly bleak outlook, offering a succession of innovations and experiments throughout 2011.
The rapidly evolving relationship between our online and offline consumer behaviour is driving inventive new consumer experiences that merge the best of both worlds in useful and increasingly intuitive ways.
Staking a claim on that most precious resource, our disposable income, means that brands must work harder and smarter than ever. Even as economies falter, flash-sale sites have flourished, with consumers still willing to splash out so long as they're assured a kick-ass discount to preserve that crucial feeling of fiscal responsibility.
However, deal-of-the-day juggernaut Groupon, the leading light at the start of the year, has had a bumpier ride of late. Fierce competition from upstart rivals – think Amazon-backed Living Social, Google Offers and over 500 other hungry new players worldwide – cashing in on their business model is just part of the problem. Hard-luck tales from disgruntled vendors make for bad headlines and despite typically netting 50% of the profit on the deals it offers, the company has a $500m deficit around its neck. Notwithstanding the launch of Groupon Now, a mobile-based real-time deals service, its failure to innovate consistently and distinguish itself from the pack looks ominous not to mention the long term economic effects of this cut-price culture…
